Until...I got an email today asking me to clarify the address. Here's how our email conversation went:
Gnomie,
Your order is printed but FedEx will not accept the ship to address that you provided Awesome Writing Supplies. What is going on?
-- Gail
No problem, I thought.
Gail,
Please ship to my billing address,
1234 ABC St
Washington, DC 20000
I'm not sure why the other address wouldn't work. It is a business address, the company's name is Gnomes R Us.
If it doesn't work, please use the billing address.
Thanks,
Gnomie
And here is her audacious reply.
Gnomie, I spoke to the receptionist and got the floor/suite #. I thought I was shipping to a residence which is more costly. It would have saved you money had you input the business name in the shipping address so FedEx could have provided a commercial rate. Since I've had to spend time on figuring it out, there is no savings now, only in the future.
Bitchpants!
Is it just me? Am I too sensitive? Does anyone else think that email exchange seemed fairly rude? She was giving me the old 1,2 step and a slap in the face. Well...you could've saved money if you weren't so stupid. My time is soooo important because millions of people are just lining up to buy supplies online and I can't spare a moments time for anything else other than order processing.
Lloyd Dobbler was right.
"I don't want to buy or sell anything processed. I don't want to sell anything processed or bought. I don't want to process anything bought or sold."
He just wanted to hang out with Diane Cort and teach her how to drive stick. What's so wrong with that??
UPDATE: I got a follow up email from the BP:
Gnomie,
It works now that there is a room # and a company name. Had I shipped with the information provided there would have been a $25 surcharge passed along to you because of the inaccuracies & omissions of critical delivery information and there is a bold red statement requiring ALL necessary shipping information on the order page where the ship to address is input.
So you know in the future, FedEx and UPS are now surcharging all shippers when critical delivery information is needlessly withheld from them, and the floor, suite, apartment, company # are all critical pieces of information for locating a recipient who is located in a multi-family or multi unit office building. It just took me 1/2 hour to figure this out and the shippers are apparently frustrated with so many people wasting their time when the information is known to the customers.
So SORRY. I'll go stand in the corner. How many sentences would you like me to write, BP??
2 comments:
GOSH Gnomie, you'd think that with all the fun gifts you buy from that place you'd have learned by now. No wonder she is yelling at you. You should send her a picture of your butt.
wow. that is never okay. sounds like you need a new favorite writing supplies website! And you should find a way to forward that to BP's supervisor before she runs them out of business.
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